Frequently Asked Questions

1. What does Majestu sell?

Majestu is an online women's clothing store offering a variety of stylish and high-quality fashion pieces for different styles and occasions.

2. Where does Majestu ship?

Majestu currently ships within the United States only.

3. Is shipping free?

Yes. We offer free standard shipping on orders placed through our website.

4. How long does shipping take?

Our estimated delivery time is 5–8 business days after your order has been processed and shipped.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other unforeseen circumstances.

5. How can I check my order status?

To check your order status, contact us at Contact@majestu.shop or +1 781-238-8144.

Please provide your order number and the email address used when placing your order so our customer service team can assist you.

6. Can I return my order?

Yes. Majestu accepts eligible returns within 30 calendar days from the date your order is delivered.

Returned items must generally be unworn, unused, in their original condition, and have their original tags attached.

7. Is return shipping free?

Yes. Majestu provides free return shipping for eligible returns.

8. Do you charge a restocking fee?

No. We do not charge restocking fees for eligible returns.

9. Are there any final sale items?

No. Majestu does not have final sale items.

Eligible purchases may be returned within the 30-day return period in accordance with our Return & Refund Policy.

10. How will I receive my refund?

Once we receive and inspect your returned item and approve the return, your refund will be issued to the original payment method used for the purchase.

Your payment provider may require additional processing time before the refund appears in your account.

11. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Email Contact@majestu.shop with your order number and relevant details or photographs of the issue. Our customer service team will review the situation and assist you.

12. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at Contact@majestu.shop.

We will make reasonable efforts to assist you, but changes or cancellations may not be possible once an order has been processed or shipped.

13. What payment methods do you accept?

Available payment methods are displayed at checkout. Payment processing may be handled by secure third-party payment providers.

14. Is my personal information secure?

We take reasonable measures to protect the personal information provided through our website.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

15. How can I contact Majestu?

Our customer service team is available through:

Email: Contact@majestu.shop
Phone: +1 781-238-8144

Majestu
100 N Riverside Plaza
Chicago, IL 60606
United States

We are happy to assist you with questions about products, orders, shipping, returns, and refunds.